Administration Team Leader (Housing Repairs & Maintenance Planning)

Administration Team Leader (Housing Repairs & Maintenance Planning)

Home based with travel to Worcester/Solihull office

Salary £30,920 - £34,355 per annum (depending on experience)

Join Platform Property Care (PPC) as an Administration Team Leader!

We are looking for a proactive and motivated Administration Team Leader to lead our Planning Administration team, delivering a high-quality, efficient, and customer-focused service. 

This is an exciting opportunity to play a key role in supporting operational performance, improving processes, and embedding a strong customer-centric culture. You will lead by example, ensuring your team consistently delivers excellent administrative support aligned with Platform's objectives and values.

Key Responsibilities:

• Lead, motivate and develop a team of Administrators, managing performance, wellbeing and conduct
• Ensure delivery of a high-quality, customer-focused administrative service in line with procedures and KPIs
• Monitor workloads, allocate resources and respond to service issues to maintain efficiency
• Oversee compliance requirements, including LGSR certification and gas/electrical KPIs
• Support key administrative processes including data management, reporting, job logging and stakeholder liaison
• Build strong relationships with internal and external stakeholders and communicate effectively across the team
• Drive continuous improvement by reviewing processes and identifying efficiencies

Some things we are looking for:

• NVQ in Business Administration or proven experience in a busy office-based administrative environment
• Experience in a busy, customer-facing administrative role (ideally within building maintenance or construction)
• Strong organisational and time management skills, with the ability to manage multiple priorities
• Supervisory or team leadership experience desirable
• Clear, confident communication skills with the ability to handle challenging situations effectively
• Customer-focused approach with the ability to build strong working relationships
• Working knowledge of Microsoft Outlook, Word, and Excel, with desirable experience using DRS, Open Housing, and Total Mobile systems (or similar housing/maintenance IT systems)

Working Arrangements:

• Home‑based with occasional travel to Worcester office and other office locations if required.
• 40 hours per week, Monday to Friday
• Free on‑site parking available

How to Apply:

Working with us is more than just a job, you'll be helping us build strong communities and make a real difference to people's lives.

If this sounds like the role for you, please click Apply Now to submit your application and CV. Please include details of how your skills and experience align with this role.

We aim to hold in-person interviews at our Worcester office and will contact shortlisted candidates to arrange a convenient time.

For more information, please refer to the full job description or contact Tara Mitchell, Head of Customer PPC at tara.mitchell@platformhg.com.

We do not require recruitment agency support at this time – all speculative CVs will be treated as direct applications.