Customer Engagement Officer (Part Time 17.5 hours)

Job Title: Customer Engagement Officer
Salary: £31,361-£34,845 FTE (depending on experience)
Location: Home based with occasional travel across our geography to attend customer events and to our Worcester/Solihull offices as required
Basis: Permanent, Part Time (17.5 hours per week)

Can you help our customers make sure their voice is heard? 

We are currently recruiting for a Customer Engagement Officer to join our team at Platform Housing Group, on a part time basis working 17.5 hours per week and we're flexible on when those hours are worked.  You will have an opportunity to have a real impact and ensure our customers' voices are heard.

The Customer Engagement Officer will be responsible for enhancing, promoting and managing the involvement of customers in making decisions about their homes and communities, and co-designing the services offered by Platform Housing to put customers at the heart of everything we do.

What you can expect from the role?

The Customer Engagement Officer will work with involved customers to help improve our services and use a range of communication tools to engage effectively with wider communities and external partners. 

You will develop relationships with key service areas and departments to embed a customer centric approach, supporting colleagues to effectively engage customers.  Key to the role is maintaining a consistent approach to logging customer engagement across the Group in a way that can evidence impact and value.

Part of the role will involve working with Customer panels to carry out reviews of the effectiveness and impact of the customer engagement initiatives and making recommendations for future development.

This is a home-based role with occasional travel to our offices for collaborative team working days.  This would be approximately once or twice a month and would likely be in our Birmingham Business Park office.  Working in our Worcester office or travel to events may also be required on occasion.

What we are looking for in you?

• Previous experience of working in a Customer or Community Engagement role.
• Experience of facilitating customer engagement initiatives – including leading meetings, focus groups and community events.
• Knowledge of the legal and regulatory framework relevant to Housing.
• Experience of designing effective communication materials for customers.
• An ability to communicate effectively with internal or external stakeholders.
• Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
• The successful applicant will also need to be able to drive and have access to a vehicle due to occasional need to travel to Platform sites.

Some of our great benefits include:    

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave     
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave  
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts          
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more        
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)       
• Learning and Development opportunities   
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers  

Please note that we will be reviewing applications throughout the campaign and would therefore encourage early applications as this position may close earlier than the published closing date.  

Interviews will be scheduled for week commencing 1st June.

If you would like to find out more about this opportunity, please contact recruitment@platformhg.com