Customer Service Advisor (Out Of Hours)

Salary: £25,951 (FTE), £14.21 per hour 

Location: Birmingham Business Park (B37 7YD) 

Do you have experience in a Contact Centre or Customer Service role? 

Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.  You will have access to incredible training and development opportunities. 

The role is the first point of contact for our customers, and you will have problem solving conversations with customers every day.  You will answer enquiries, ensuring resolution at first point of contact wherever possible, working to set KPIs.   During quieter periods, you will also take ownership of e-mails enquiries.  This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver that then we want to hear from you.  

We are currently recruiting for Customer Service Advisors on a variety of different shift patterns, these are: 

• Weekends and Bank Holidays, 8am to 2pm 

• Weekends and Bank Holidays, 2pm to 8pm 

• Nights working 4 days on, 4 days off on a mix of shift patterns between 8pm to 4am and 12pm and 8am. 

Where will I be working? 

During your training period, you will work in our Birmingham office to be able to learn alongside your colleagues.  This will be for the first 6 weeks.  After this training period, you will be working from home, however you will also be required in the office occasionally for team working days. 

What are we looking for from you? 

• Experience in a customer focused environment. 

• As you will be the first point of contact for our residents, you will need to have a commitment to getting it right the first time by resolving queries professionally.  

• Excellent communication skills with the ability to interact with people of all ages and backgrounds.  

• The ability to use your empathy and people skills to be able to diffuse difficult conversations. 

• IT literate and good knowledge of Microsoft packages, as you will be required to use different systems whilst speaking to customers.  

• Due to the requirement to travel into our offices, candidates should be able to commute to our Birmingham Business Park (B37 7YD) office. 

What are some of our great benefits? 

• 28 days annual leave (pro rata) with the opportunity to buy and sell leave    

• Family friendly policies       

• Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts         

• Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies        

• Reward & Recognition scheme with retailer discounts and cashback. 

• Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)         

• Supportive working environment with great learning and development opportunities     

We are hosting assessments centres on 9th September for these roles.  Should you be successful in being shortlisted to attend, we will contact you to arrange a suitable time slot.   

Please note that we'll review applications throughout the campaign and would therefore early applications as this position may close earlier than the published closing date 

If you have any questions about the role, please contact recruitment@platformhg.com