End of Defects Co-ordinator

Join our team as an End of Defects Co-ordinator! 

We're looking for a dedicated and highly organised End of Defects Co-ordinator to join our Quality and Post Construction team. This exciting new role offers the chance to shape processes and help deliver an outstanding customer experience for our new-build homes. 

As our End of Defects Co-ordinator, you will act as the main point of contact for all Handover and End of Defects matters on new-build homes. You'll provide a high-quality customer care service, resolving defects while supporting the collection and analysis of defect performance data, reporting on trends, and assisting with the effective handling of customer complaints. 

You'll work closely with colleagues, contractors, and customers to ensure defects are resolved efficiently and professionally, providing a smooth transition from handover to completion. This is a collaborative role with opportunities to make it your own, develop your skills and contribute to innovative solutions to make a difference. 

Some of your duties will include: 

• Arrange and co-ordinate End of Defects inspections with customers at the end of 12-month Defects Liability Period 

• Arrange any follow up work with the contractor as appropriate and ensure all End of Defects certification and documentation is received 

• Monitor jobs reported with contractors and ensure defects are completed within target timescales 

• Maintain excellent communication between the contractor or developer, Platform and the customer at all times 

• Understand the financial and contractual implications of End of Defects and Issuing of Making Good Defects Certificates (MGDC) 

What we're looking for: 

• Experience in the housebuilding industry, particularly in End of Defects roles, with strong knowledge of defects management 

• Technical understanding of housebuilding and a mindset focused on improving services 

• Proven ability to work collaboratively with developers, contractors, customers, colleagues, and external organisations 

• Proactive, organised, and confident in managing priorities within a high-performing team environment 

Some of the great benefits we offer: 

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave       

• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave    

• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts            

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more          

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)          

• Learning and Development opportunities     

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers   

Why Join us? 

Be part of a collaborative, innovative team where your ideas make a real difference, your skills are valued, and you can help deliver exceptional homes and experiences for our customers. 

Click Apply Now to submit your CV and application, be sure to highlight why you're the perfect candidate for the role. First-stage virtual interviews will be held from 9th December for shortlisted candidates. 

For more information, view the full job description or contact Stephen Knowles, Head of Quality and Post Construction, at Stephen.Knowles@platformhg.com. Early applications are encouraged, as the role may close before the advertised date.