Falls Response Service Manager

Salary: Up to £42,881 per annum

Location: Worcestershire

Basis: Full Time, Fixed term until May 2027

Are you experienced in Supported Living or Specialist Housing and looking to step in to a managerial role?

We are currently recruiting for a Falls Response Service Manager in our Supported Living team on a fixed term contract until May 2027.

Our Falls Response team are a dedicated team that provide an On Call Service throughout Worcestershire; responding to non-injured people who have fallen at home. We are contracted by the NHS to provide this service.  This role is responsible for leading the Falls Response team to ensure that the service is provided effectively to the communities around Worcestershire.

What could you be doing as a Falls Response Service Manager?

• You will lead and coach your team to ensure a positive and inclusive culture where the colleagues will feel supported to deliver an excellent service.
• Complete regular check ins and performance reviews with your team to help develop them.
• Represent the service at contract meetings and work in collaboration with key partners and stakeholders to ensure continuous service improvement.
• Undertake and record outcomes of regular colleague job shadowing with all members of the team.
• Regularly monitor performance of the Falls Response Service, reviewing and monitoring information on all fall calls to identify trends.
• Review rotas to ensure that 24/7, 365 presence is maintained across the service

What are some things that we need from you?

• Experience in a Falls Response or Supported Housing role.
• Supervisory or Management experience would be preferred, but not essential.
• A natural leader with excellent listening, motivational and communication skills including verbal and written mediums.
• Understanding of safeguarding alerts and working with vulnerable customers.
• Ability to communicate at all levels with a wide range of stakeholders.
• The ability to manage a dispersed workforce and planning rotas.
• Understanding of care and housing legislation with the ability to apply requirements operationally.
• This role requires a full current driving license and an enhanced DBS check.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave     

• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave  

• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts          

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more        

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)        

• Learning and Development opportunities   

• Salary sacrifice electric vehicle scheme  
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers  

Interviews are scheduled to take place at our Worcester office on Wednesday 29^th April.

If this sounds like the ideal role for you and you'd like to find out more about this opportunity, please contact recruitment@platformhg.com or click Apply.