Localities Operations Manager (Housing Repairs & Maintenance)

Lead locally. Deliver excellence. Put customers at the heart of every repair.

Platform Property Care are looking for a passionate, driven, and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in North Worcestershire as a Locality Operations Manager.

This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.

Why this role matters

As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.

Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.

What you'll be doing

• Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
• Delivering high-quality customer-first services with right-first-time repairs and voids
• Embedding a culture of accountability, safety, and continuous improvement
• Managing budgets and resources effectively and delivering value for money
• Using data and insight to inform decisions and improve performance.
• Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service

It is Essential that you'll bring

• Strong technical knowledge of property maintenance and building compliance.
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams and driving service improvements in a senior role.
• A collaborative, inclusive leadership style with a focus on coaching and development
• An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4

You'll be measured on success by:

• 95% of repairs and voids completed within target.
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• 85% of work in progress within target.
• Improvements delivered, cost-efficiency, and sustainability outcomes.
• Engagement, culture, and employee turnover metrics

As this is a locality-based role, you will need to live in the area you're applying for. You will be home working with regular travel to our Head Office in Worcester. We have free onsite parking, and also EV charging available.

The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest.

There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential. 

Why join us now

This is more than an operational role—it's an opportunity to lead change, shape culture, and ensure our services consistently put customers first. You'll play a key role in the next stage of our journey within Platform Property Care, strengthening how we deliver repairs and maintenance and making lasting improvements for our customers.

Next Steps – How to apply

If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you! Click Apply to complete an application and upload your CV.

Interviews and Assessments will take place in person at our offices in Worcester, on 3^rd and 10^th June.

If you'd like to find out more, please contact Duncan Palmer, Head of Locality, at duncan.palmer@platformhg.com, for a chat.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.