Rent Assistant

Are you a People Person and would love to work in a role where you can really make a difference?

We have a fantastic opportunity for two Rent Assistants to join our Income team, one on a permanent basis and another on a 6-month contract or secondment basis. So, if you're looking for a new challenge in a varied role that will develop your customer service skills, then this could be the ideal opportunity for you!

A lot of your interactions with customers will be on the telephone, so you will need to be a good listener to give our customers an excellent service whenever they contact the Income team to discuss their rent account.  You will also need to keep accurate records of the contact you have with each customer on our systems.

This is a busy front-line team which makes a real difference to the lives of our customers.  You will be working as part of a supportive team, and you will be given fantastic training and mentoring.  We know the early days of a new role will be challenging however we give you all the support you need to make you feel comfortable and have the knowledge and skills to support our customers in the best way.

What are some things we need from you?

You will need to have experience of working closely with customers in a customer focussed environment and ideally an understanding of welfare benefits or money management advice, although this is not essential as training will be given. 

This role is well suited to someone with the ability to show empathy, with great listening skills, a positive attitude and the willingness to learn.

Experience in the housing sector would be desirable but applicants from other sectors will also be considered.

Where will you be working?

You'll work 35 hours per week covering between 8:30 am and 5.00pm and, whilst the role is home-based, fortnightly travel to our office at Birmingham Business Park is required so you'll need to live within an easy commute to be considered.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave 
• Family friendly policies, flexible working, and ability to work from home in most roles   
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts   
• Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies   
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)   
• Learning and Development opportunities 
• Salary sacrifice electric vehicle
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

How to Apply?

If this sounds like the ideal opportunity for you, please click apply, to complete an application and upload your CV, or contact recruitment@platformhg.com if you would like to know more about the role. 


Interviews will be scheduled to take place at our Birmingham Business Park office on the 2^nd, 6^th & 7^th October. Whilst we would encourage an in-person interview, if this is not possible, we may also be able to interview via Microsoft teams on a different date.

Early applications are encouraged as we may close the advert early.


We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.