Retirement Villages Service Manager

Salary: Up to £42,881 

Location: Home based (Midlands/Lincolnshire) 

Basis: Permanent, Full-Time 

Do you have experience leading teams to make a real difference? 

We are looking for a Retirement Villages Service Manager to join us to drive high-performing operational management across our Retirement Village portfolio.  This role is responsible for leading day-to-day operations for the Retirement Villages based in a defined area (Tamworth, Skegness and Louth in Lincolnshire) ensuring compliance, safety and an outstanding customer service. 

Why join us as Retirement Village Service Manager? 

You'll be joining a value driven organisation.  At Platform Housing, you'll be surrounded by a collaborative team that champions trust, respect and wellbeing. 

You'll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers. 

What could you be doing? 

• Working to ensure a balanced and vibrant community to enable sustainability for each location and ongoing viability for all stakeholders 

• Investigating complaints and concerns regarding the service and collating responses to enquiries 

• Assisting with the review of service offerings to reflect customer needs. You will also contribute to service charge reviews to reflect changes. 

• Contribute to the development of a team operational plan, taking ownership of identified tasks and projects as agreed with the Retirement Villages Operations Manager 

• Ensure appropriate assessment of applicants to determine suitability of vacancies as they arise in accordance with policies, procedures and allocation panels 

• Hold regular team meetings to focus on team action plans, compliance and overall performance 

• Regularly mentoring and coaching your team to ensure they are supported to bring their best to their roles 

• Assisting with providing information to set budgets 

Where is this role based? 

Whilst this is a home-based role, you will be required to travel to schemes to support your team approximately once a week.  You will be responsible for three schemes, that are based in Skegness, Louth and Tamworth. 

What are some things we need from you? 

• You will have experience of working in a Supported or Housing management related field including the management of a dispersed workforce. 

• Great People Management skills, including motivational team building and people engagement skills. 

• The ability to deliver excellent customer experience and engagement, ensuring appropriate data handling and controls. 

• Maintain good customer relationships, internally and externally 

• Experience of performance management, compliance and quality assurance monitoring including complaint investigation resolution. 

• You will be able to manage multiple priorities at once with effective organisational and planning skills. 

• It is essential you have a driving licence and access to own vehicle with business use.  Candidates will ideally be based in the East Midlands. 

• This role also requires an Enhanced DBS. 

What are some of our great benefits? 

• 28 days annual leave (pro rata) with the opportunity to buy and sell leave    

• Family friendly policies       

• Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts         

• Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies        

• Reward & Recognition scheme with retailer discounts and cash back    

• Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)         

• Supportive working environment with great learning and development opportunities  

Interviews are scheduled to take place at a venue to be confirmed on Wednesday 1st July. 

If you would like any further information on the role or would like to arrange an informal chat, please feel free to contact recruitment@platformhg.com